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App mit Chat für die Jugendkontaktpolizei Glarus","/projekte/jugendkontaktpolizei-glarus-mobile-app/","cms.CaseStudyPage","https://smartfactory.ch/api/v2/pages/89/","https://smartfactory.ch/projekte/jugendkontaktpolizei-glarus-mobile-app/","jugendkontaktpolizei-glarus-mobile-app","Mobile App für Jugendkontaktpolizei Glarus | smartfactory","Mobile App mit sicherem Chat, Push Notifications, News, Präventionsinhalten und Django-Backend für die Jugendkontaktpolizei 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& Impact",[848],{"type":725,"attrs":849,"children":851},{"data-block-key":850},"1n3se",[852],{"type":730,"content":853},"Jugendliche können heute direkt, niederschwellig und digital mit der Jugendkontaktpolizei Glarus in Kontakt treten – über eine App mit Chat, Notfallfunktion, News, Tipps und zentral verwalteten Inhalten.","Herausforderung",[856],{"type":725,"attrs":857,"children":859},{"data-block-key":858},"lmnrd",[860,862,865,867,870],{"type":730,"content":861},"Die bestehende App sollte neu aufgebaut werden, weil Push Notifications, Chat, News und jugendgerechte Kommunikation zentraler werden sollten.",{"type":733,"attrs":863,"children":864},{},[],{"type":730,"content":866},"Die App musste gleichzeitig vertrauenswürdig, offiziell und trotzdem zugänglich wirken: nicht wie ein Behördenformular, sondern wie ein sicherer digitaler Kontaktpunkt für Jugendliche.",{"type":733,"attrs":868,"children":869},{},[],{"type":730,"content":871},"Die eigentliche Herausforderung lag nicht nur im App-Design, sondern in der Kombination aus Echtzeit-Chat, Backend für Polizei-Mitarbeitende, Push Notifications, News-Verwaltung und zuverlässigem Betrieb.",{"type":743,"value":873,"id":874},"https://apps.apple.com/ch/app/jupo-gl/id1274458753","3b9361ed-aca5-4d69-a95c-4644932795c5","Im App Store öffnen",{"type":743,"value":877,"id":878},"https://play.google.com/store/apps/details?id=ch.gl.jupo&hl=de_CH","21c1c422-d35e-420f-b0b9-f23df220cae5","Im Google Play Store öffnen","Kantonspolizei Glarus / Jugendkontaktpolizei Glarus","Öffentliche Hand","Öffentliche Verwaltung",[884,885,886,887,888],"Django","Python","Flutter","PostgreSQL","REST API",[890,891,892,893],"Softwareentwicklung","Detailkonzeption","User Experience Design (UX)","User Interface Design (UI)",[895,900],{"id":896,"meta":897,"further_page_id":899},44,{"type":898},"cms.CaseStudyPageRelationship",68,{"id":901,"meta":902,"further_page_id":903},45,{"type":898},53,"#0285FE","WHITE",[907,957,962,1058,1061,1107,1110],{"type":908,"value":909,"id":956},"rich_text",[910,917,938,944,950],{"type":911,"attrs":912,"children":914},"h2",{"data-block-key":913},"9rtyk",[915],{"type":730,"content":916},"Ausgangslage – Wo lag das Problem?",{"type":725,"attrs":918,"children":920},{"data-block-key":919},"du9ka",[921,923,929,931,936],{"type":730,"content":922},"Die Jugendkontaktpolizei Glarus brauchte eine neue ",{"type":924,"attrs":925,"children":926},"b",{},[927],{"type":730,"content":928},"digitale Plattform für den Austausch mit Jugendlichen",{"type":730,"content":930},". Im Zentrum stand nicht eine klassische Behörden-App, sondern ein ",{"type":924,"attrs":932,"children":933},{},[934],{"type":730,"content":935},"digitaler Safe Space",{"type":730,"content":937},": Jugendliche sollen Fragen stellen können, ohne Hürde, ohne komplizierte Navigation und ohne das Gefühl, in einem formalen Amtsprozess zu landen.",{"type":725,"attrs":939,"children":941},{"data-block-key":940},"di8s9",[942],{"type":730,"content":943},"Die primäre Zielgruppe waren Jugendliche. Eltern sollten die App ebenfalls nutzen können, insbesondere für rechtliche Informationen, Tipps und Präventionsthemen. Im Kick-off wurde deshalb schnell klar: Die App muss zwei Welten verbinden. Einerseits braucht sie Seriosität und Vertrauen, weil sie von der Polizei betrieben wird. Andererseits muss sie frisch, zugänglich und jugendgerecht sein.",{"type":725,"attrs":945,"children":947},{"data-block-key":946},"9nb37",[948],{"type":730,"content":949},"Ein zentrales Element war der Chat. Die App sollte Jugendliche nicht nur informieren, sondern echte Kommunikation ermöglichen. Gleichzeitig musste das System für die Polizei im Alltag funktionieren: neue Nachrichten erkennen, Chats verwalten, Notfälle markieren, Antworten schreiben und bei Bedarf automatisierte Reaktionen auslösen.",{"type":725,"attrs":951,"children":953},{"data-block-key":952},"5e6sh",[954],{"type":730,"content":955},"Zusätzlich sollten News einfach publiziert werden können. Dafür wurde ein Prozess umgesetzt, bei dem News per E-Mail an eine definierte Adresse gesendet und daraus Inhalte im System erstellt werden. So bleibt die Redaktion nah am bestehenden Arbeitsablauf der Kantonspolizei und benötigt kein separates komplexes CMS.","eb8c3e0f-7ee1-48a8-9e1d-dbe8f144c80b",{"type":958,"value":959,"id":961},"spacer",{"size":960},"L","52f0c887-94f4-4613-b0f2-2902e1242320",{"type":908,"value":963,"id":1057},[964,970,976,982,1029,1033,1039,1045,1051],{"type":911,"attrs":965,"children":967},{"data-block-key":966},"pz5zb",[968],{"type":730,"content":969},"Umsetzung – Was haben wir gemacht?",{"type":725,"attrs":971,"children":973},{"data-block-key":972},"8or60",[974],{"type":730,"content":975},"smartfactory entwickelte die neue Jupo-App als Flutter-Applikation mit eigenständigem Django-Backend.",{"type":725,"attrs":977,"children":979},{"data-block-key":978},"ckjnb",[980],{"type":730,"content":981},"Die App bildet mehrere zentrale Bereiche ab:",{"type":983,"attrs":984,"children":985},"ul",{},[986,993,999,1005,1011,1017,1023],{"type":987,"attrs":988,"children":990},"li",{"data-block-key":989},"fcnql",[991],{"type":730,"content":992},"Chat zwischen Jugendlichen und Jugendkontaktpolizei",{"type":987,"attrs":994,"children":996},{"data-block-key":995},"5sfuv",[997],{"type":730,"content":998},"Notfallkontakt beziehungsweise Emergency Contact",{"type":987,"attrs":1000,"children":1002},{"data-block-key":1001},"9jbsk",[1003],{"type":730,"content":1004},"Push Notifications für neue Inhalte und Rückmeldungen",{"type":987,"attrs":1006,"children":1008},{"data-block-key":1007},"5bh1c",[1009],{"type":730,"content":1010},"News-Bereich mit E-Mail-basierter Publikation",{"type":987,"attrs":1012,"children":1014},{"data-block-key":1013},"561nd",[1015],{"type":730,"content":1016},"Tipps, rechtliche Informationen und Präventionsinhalte",{"type":987,"attrs":1018,"children":1020},{"data-block-key":1019},"ahpk9",[1021],{"type":730,"content":1022},"Standortinformationen und Kontaktmöglichkeiten",{"type":987,"attrs":1024,"children":1026},{"data-block-key":1025},"bgf8e",[1027],{"type":730,"content":1028},"Kartenintegration über Google Static Maps",{"type":725,"attrs":1030,"children":1032},{"data-block-key":1031},"fa0ai",[],{"type":725,"attrs":1034,"children":1036},{"data-block-key":1035},"cictt",[1037],{"type":730,"content":1038},"Für den Chat wurde keine externe Blackbox verwendet. smartfactory entschied sich für eine eigene WebSocket-basierte Architektur mit Django Channels. Dadurch bleiben Chatlogik, Datenhaltung und Systemverhalten unter eigener Kontrolle. Das war wichtig, weil der Chat sicher, nachvollziehbar und langfristig wartbar sein muss.",{"type":725,"attrs":1040,"children":1042},{"data-block-key":1041},"8sb83",[1043],{"type":730,"content":1044},"Das Backend unterscheidet zwischen App-Nutzenden und Polizei-Mitarbeitenden. Authentifizierung, Chat-Verlauf, Thread-Übersicht, neue Nachrichten und Notfallstatus werden über API- und WebSocket-Endpunkte abgebildet. Neue Nachrichten erscheinen direkt in der Thread-Liste, bestehende Chatverläufe werden beim Öffnen eines Gesprächs geladen.",{"type":725,"attrs":1046,"children":1048},{"data-block-key":1047},"21re3",[1049],{"type":730,"content":1050},"Für Push Notifications wurde Firebase eingebunden. Für Telefonie- und Notfallfunktionen wurde Twilio integriert. Das System läuft auf separaten Test- und Produktionsumgebungen und wird auf Schweizer Infrastruktur bei Exoscale betrieben.",{"type":725,"attrs":1052,"children":1054},{"data-block-key":1053},"8dpao",[1055],{"type":730,"content":1056},"Auch der Redaktionsprozess wurde pragmatisch gelöst: News können per E-Mail erstellt werden. Betreff, Text und Bild werden verarbeitet und im System als News-Inhalt publiziert. Damit muss die Polizei keine zusätzliche redaktionelle Oberfläche pflegen, wenn einfache Medienmitteilungen veröffentlicht werden sollen.","dc44de15-e7b7-4ba6-887b-a871f2e1c8c4",{"type":958,"value":1059,"id":1060},{"size":960},"999972fe-4ccf-4398-bb75-e4d5196b86cd",{"type":908,"value":1062,"id":1106},[1063,1068,1081,1094,1100],{"type":911,"attrs":1064,"children":1065},{"data-block-key":966},[1066],{"type":730,"content":1067},"Resultat – Was hat sich verändert?",{"type":725,"attrs":1069,"children":1071},{"data-block-key":1070},"68sav",[1072,1074,1079],{"type":730,"content":1073},"Die Jugendkontaktpolizei Glarus verfügt heute über eine eigenständige App, die ",{"type":924,"attrs":1075,"children":1076},{},[1077],{"type":730,"content":1078},"Kommunikation, Information und Prävention",{"type":730,"content":1080}," in einem System bündelt.",{"type":725,"attrs":1082,"children":1084},{"data-block-key":1083},"439s3",[1085,1087,1092],{"type":730,"content":1086},"Jugendliche erhalten einen ",{"type":924,"attrs":1088,"children":1089},{},[1090],{"type":730,"content":1091},"direkten digitalen Zugang zur Polizei",{"type":730,"content":1093},", ohne zuerst Telefonnummern suchen, E-Mails schreiben oder offizielle Formulare verstehen zu müssen. Der Chat macht die App zum echten Dialogkanal, nicht nur zu einer Informationssammlung.",{"type":725,"attrs":1095,"children":1097},{"data-block-key":1096},"esuis",[1098],{"type":730,"content":1099},"Für die Polizei entsteht ein klarerer Arbeitsprozess. Chats, Notfälle, News und Inhalte laufen über eine gemeinsame technische Basis. Neue Nachrichten können strukturiert verarbeitet werden, Push Notifications bringen Nutzerinnen und Nutzer zurück in die App, und News lassen sich ohne unnötigen CMS-Aufwand publizieren.",{"type":725,"attrs":1101,"children":1103},{"data-block-key":1102},"4v4o7",[1104],{"type":730,"content":1105},"Technisch ist die Plattform so aufgebaut, dass sie nicht von einem einzelnen externen Chat-System abhängig ist. Die eigene Django- und WebSocket-Architektur gibt Kontrolle über Daten, Verhalten, Erweiterungen und Betrieb. Das ist gerade bei einer Behörden-App mit sensibler Kommunikation entscheidend.","65bbacab-0ec2-45cd-a01d-3cc40c13bdb1",{"type":958,"value":1108,"id":1109},{"size":960},"e94c532b-3286-4364-8299-6ba567e65c50",{"type":908,"value":1111,"id":1129},[1112,1117,1123],{"type":911,"attrs":1113,"children":1114},{"data-block-key":966},[1115],{"type":730,"content":1116},"Highlight des Projektes",{"type":725,"attrs":1118,"children":1120},{"data-block-key":1119},"6golv",[1121],{"type":730,"content":1122},"Das Highlight war die eigene Chat-Architektur für einen behördlichen Echtzeit-Kommunikationskanal.",{"type":725,"attrs":1124,"children":1126},{"data-block-key":1125},"f0fjs",[1127],{"type":730,"content":1128},"smartfactory baute dafür keine einfache Messenger-Oberfläche, sondern eine kontrollierbare Kommunikationsplattform. Die Lösung verbindet Flutter-App, Django-Backend, WebSockets, PostgreSQL, Firebase und Twilio zu einem System, das im Alltag der Jugendkontaktpolizei funktioniert – und nicht nur in einer Demo.","3e13a6c0-0a13-445a-b0db-5b954adc9085",{"items":1131,"total":706},[1132,1153],{"id":899,"title":1133,"customer":1134,"tasks":1135,"picture":1137,"picture_full_width":37,"link":1149,"project_accent_color":1151,"text_color":1152,"reflection_color":905,"category":119},"Einsatz- und Zeiterfassungs-App für mobile Teams","solution search GmbH",[890,1136,891,892,893],"Analyse",{"id":1138,"meta":1139,"title":1141,"alt":5,"image_title":5,"caption":5,"is_decorative":37,"5_4":1142},287,{"type":34,"detail_url":1140},"https://smartfactory.ch/api/v2/images/287/","CS-workbutler",{"mobile":1143,"tablet":1145,"desktop":1147},{"url":1144,"url_webp":1144,"width":41,"height":840},"https://sos-ch-dk-2.exo.io/smf-phoenix-prod-public/media/public/images/CS-workbutler.fit-768x614.format-webp.webp",{"url":1146,"url_webp":1146,"width":45,"height":830},"https://sos-ch-dk-2.exo.io/smf-phoenix-prod-public/media/public/images/CS-workbutler.fit-1200x960.format-webp.webp",{"url":1148,"url_webp":1148,"width":49,"height":845},"https://sos-ch-dk-2.exo.io/smf-phoenix-prod-public/media/public/images/CS-workbutler.fit-1600x1280.format-webp.webp",{"type":16,"value":1150,"id":899},"/projekte/workbutler-mobile-app/","#F99D1C","BLACK",{"id":903,"title":1154,"customer":1155,"tasks":1156,"picture":1157,"picture_full_width":37,"link":1169,"project_accent_color":1171,"text_color":1152,"reflection_color":905,"category":30},"Kandidatenplattform für Bosshard & Partner","Bosshard & Partner  Unternehmensberatung AG",[890,1136,891,892,893],{"id":1158,"meta":1159,"title":1161,"alt":5,"image_title":5,"caption":5,"is_decorative":37,"5_4":1162},258,{"type":34,"detail_url":1160},"https://smartfactory.ch/api/v2/images/258/","CS-Bosshard-Recruiting",{"mobile":1163,"tablet":1165,"desktop":1167},{"url":1164,"url_webp":1164,"width":41,"height":840},"https://sos-ch-dk-2.exo.io/smf-phoenix-prod-public/media/public/images/CS-Bosshard-Recruiting.fit-768x614.format-webp.webp",{"url":1166,"url_webp":1166,"width":45,"height":830},"https://sos-ch-dk-2.exo.io/smf-phoenix-prod-public/media/public/images/CS-Bosshard-Recruiting.fit-1200x960.format-webp.webp",{"url":1168,"url_webp":1168,"width":49,"height":845},"https://sos-ch-dk-2.exo.io/smf-phoenix-prod-public/media/public/images/CS-Bosshard-Recruiting.fit-1600x1280.format-webp.webp",{"type":16,"value":1170,"id":903},"/projekte/bosshard-partner-webapplikation/","#E7EEF2"]